Terms & Conditions

Pilates Reformer
  • Please arrive 5 mins before the class starts.

  • Please note we have a 24 hour cancellation window for private sessions. 

  • Group classes are paid for in blocks of 4 or 5 and are currently not transferable.

  • Bookings can be made via email or Online booking system. Bookings and cancellations are not accepted via phone, email or social media.

  • Please note if you are unwell with cold/flu like symptoms please stay at home.

  • Please allow 24 hours following any sickness before attending a class.

  • Please wear socks for hygiene purposes and we have a no shoe policy.

  • Please turn all mobiles on to silent.

  • If the instructor has to cancel the class due to unforeseen circumstances you will be fully refunded for the cancelled class. You will also be sent a text message and email informing you the class has been cancelled. So always check your messages before you leave home on the day of your class.​

  • Whether you are new to Pilates, or a seasoned practitioner, you are entering a new space. Have a beginner’s mind. Listen to your teacher and follow their instructions. If you do not understand, or something doesn’t feel right or comfortable let your teacher know and stay in your comfort zone.

  • Please let your teacher know if you have an injury, illness or are pregnant.

  • HIX Pilates & Wellness Instructors do not accept liability for any injuries sustained through the class. While we take every care to ensure safe practice, there are inherent risks in any exercise programme and accepts no liability whatsoever for any injury or illness.

  • HIX Pilates & Wellness Instructors do not accept any liability for lost property.


  • Block Booking - Private Sessions


If you wish to SECURE a particular time/day each week you can now purchase a block of sessions for the month (thus avoiding multiple single payments throughout the    

month). Please ensure payment is made 48 hours before the first session (unless previously agreed).




  • Pay as you go - Private sessions


'Pay as you go’  Private sessions will now require payment 48 hours before the session (unless previously agreed). Time and date can only be confirmed at time of booking and are available for single sessions only, for booking multiple sessions please block book (see previous section).


  • Cancellations/Refunds - Private sessions (cancellation policy available on the website)


If you are unable to attend your booked Private sessions please cancel within 24 hours in person, by text (WhatsApp) or email the session can be then be deferred to a different day/time (space dependant) or transferred to the following month. Unfortunately any cancellations made out of this time frame will be charged as a Late Cancellation (the full fee).


  • Cancellations/Refunds - Group sessions/Classes


Please note all timetabled classes and group sessions are non-refundable or transferable. Please contact us by email prior to booking if you are unable to attend any particular sessions.



  • Cancellations/Refunds - Cancellations by HIX Pilates & Wellness


In extenuating circumstances if HIX Pilates & Wellness has to cancel a session, we will offer you credit towards future purchases.